Last Updated: May 2026
At Best Social Panel (bestsocialpanel.com), we are committed to providing fast, reliable, and transparent support to all our users. This policy explains how our support works and what you can expect when you reach out to us.
Support Hours We are available 24/7 via the ticket system on your dashboard, email, WhatsApp, and Telegram.
Response Time All queries are responded to within 1–24 hours. Reseller and Agency tier users receive priority support with faster response times.
Refund Policy Refunds are only provided if the order is not delivered or partially delivered. No refunds are issued for completed orders. Refund requests must be submitted within 7 days of order placement through the support ticket system. Approved refunds are credited to your Best Social Panel wallet, not to the original payment method.
Order Issues If your order is stuck, delayed, marked as partial, or has any other issue, please open a support ticket with your Order ID and a clear description of the problem. Do not place duplicate orders for the same link, as this may delay processing and is not eligible for refund.
Payment Issues If your deposit is not credited within 24 hours, contact support with your Transaction ID and a screenshot of the payment confirmation. Most payment delays are resolved within a few hours after verification.
Bonus Code Issues If your welcome bonus (WELCOME15) or tier bonus credit is not applied automatically, contact support before placing your order. Bonus credits cannot be added retroactively after an order is placed.
API Support (Reseller & Agency) API users can contact our support team for integration help, key resets, and rate limit queries. We do not provide custom development services, but we will assist with documentation and standard endpoint usage.
No Guarantee on Retention We do not guarantee permanent retention of followers, likes, views, or any other service. Drops may occur naturally on social media platforms due to algorithm changes or platform policies. Refills are only provided where explicitly mentioned in the service description and within the stated refill period.
What We Cannot Help With Our support team cannot:
Communication Etiquette We expect respectful and professional communication. Abusive language, threats, or spam in tickets/chats will result in account suspension without refund.
Contact For any support, reach us through the following channels:
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